Shipping Information
Delivery:
UK Shipping on orders over £50: FREE*
UK Shipping on orders under £50: £3.95
Custom Charges
If you are ordering goods for delivery outside the UK, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be paid by you. It is accepted by you that GPMC has no control over additional charges in relation to customs clearance and our international shipping costs are purely for the transport of your consignment door to door. GPMC recommends that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order. You will be the importer of record and responsible for any import VAT and duty that needs to be paid. In addition, any charges for import clearance will be paid by you, the customer. Refunds of any returned order will be of items, not the services incurred.
Returns Information
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us via your account or contact us page If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at sales@gpmc.co.uk. This policy is in line with the European Directive on distance selling
Damages and issues
Please inspect your order upon recept and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Warranty Period
In the rare event a fault or issue develops with your items, all our purchases as standard come with a 12 month warranty. This warranty is extended for some categories and brands such as Denali Electronics and Dr Jekill and Hyde Exhausts which both carry a 4 year extended warranty for complete peace of mind. In this instance please contact us via your account or sales@gpmc.co.uk with images and a description of what issue you are experiencing so we can look to try and resolve or if needed replace the faulty item.
*Free Shipping is sent via a tracked standard delivery service, the option to upgrade to a more express delivery will be available on checkout